Information on Leicester

road works in leicesterA CRACK team of road maintenance experts will be taking to Leicester’s

streets in a scheme to improve the way repairs are carried out.

The city council has launched a new rapid response team to make it

easier for people to report problems with roads, paths and pavements,

and to make it quicker for repairs to be carried out.

Whenever a member of the public reports a potential road defect to the

council, the new rapid response team will aim to investigate it the

same day. They will be able to repair less serious defects on the

spot, or arrange for emergency repair work for more serious defects.

Dedicated teams will cover each of the city’s three parliamentary

constituencies, with a fourth team concentrating on the city centre.

They will help improve the council’s road repair service by dealing

with defects which occur between the usual periodic inspections.

Leicester City Council’s cabinet member for transport, Cllr Patrick

Kitterick, said: “This scheme means people can contact us directly

about any defects on roads or pavements, and means we will be able to

respond quickly to establish what work needs to be done.

“Each team will also be spending time getting to know their patch

well, to help them identify any problem areas which might need

attention.”

The scheme has already been trialled successfully across parts of the

city since November. The council’s customer services team takes calls

from the public and pass the information onto area managers who

coordinate all road repairs.

The area managers then arrange for the rapid response team to

investigate, although future proposals could see customer service

staff passing information directly to the rapid response teams.

The scheme will run alongside the city council’s existing road

maintenance programme, in which all streets are given regular safety

checks every three, six, nine or 12 months.

To report problems to the rapid response team, contact Leicester City

Council’s customer services on 0116 252 7000.

 

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